Customer Service

Order Status

Where's my Order?
Why don't some of my orders have a tracking number?
How do I know when my order will ship?

Placing Orders

Orders via Phone
Orders via Web
Orders via Mail
Can I email you my order?

How do I change my postal address for catalogs?

My Account

Do I need to register to place an order?
I’ve placed an order and I can’t log in to My Account
How do I register?
What are the benefits to registering?
Do you retain personal information?
How do I change My Profile information?
I forgot my password, what do I do?

 
Safety & Security

How safe is your site?
What are cookies?
Why do I get a security warning when I check out?
You say you don’t keep credit card info. Then why does my credit card field automatically fill in on your forms?
Who is Verisign?
What is Hacker Safe?

Promotional Emails

How do I sign up?
How do I unsubscribe?
Does placing an order on your Web site automatically subscribe me for promotional emails?

Why can’t I view my Harriet Carter email?
Why aren’t I receiving an email after I subscribed?
I didn’t subscribe, but I get emails from HarrietCarter.com anyway. Why?

Troubleshooting

Why can I only put one item in my cart?
Why do I get a security warning when I click "checkout"?
I didn’t receive a confirmation email
I placed an order, why can’t I view my account?
I have an account, but I receive a message that says I don’t
Why can I only add one item to my Wish List?

Returns

How do I return an item?
How do I exchange an item?
I received an incorrect item with my order, what do I do?
I know how to return an item, but I’m missing my packing slip...

Shipping

What are your shipping rates?
Do you ship to foreign countries?

Do you ship to Military Installations?
Can I ship to more than one address at a time?


Prices

Prices are subject to change at any time.