Returns

How do I return an item?

Our return policy is a "money back if not delighted with your purchase" guarantee. When returning merchandise to us, please follow the steps below:

1.  Fill out the return form located on the reverse side of the packing list that accompanied your merchandise. If you cannot locate the original packing slip, email customerservice@freshfinds.com and request that a return slip be emailed to you. If you do not have email access just include a note with:
     a. Your name and address
     b. The items being returned
     c. The reason for the return
2.  Tell us if you want your money back or a replacement of the same item - with the new size, color or other details.
3.  Place the item to be returned, original packing materials and any shipping papers in the original shipping carton.  If the original shipping carton is no longer available a different box is acceptable.  
4.  Return merchandise by regular Parcel Post to the address below. 

Thank you. 


Return Dept. (ORDER NUMBER)
425 Stump Road
North Wales, PA 19455

IMPORTANT: Don't forget to put your ORDER NUMBER after "Return Dept." on the mailing address. If the ORDER NUMBER is not part of the mailing address your package will be refused and returned to you.

How do I exchange an item?

You can exchange an item by using the same form as returns on the reverse of your packing slip that accompanied your merchandise. Some reasons for exchange are broken or missing parts, wrong size, mistaken item etc. Simply fill out the form, include in the package with the merchandise to be exchanged, and ship the package to:

Fresh Finds, LLC
425 Stump Road 
North Wales, PA 19454

I received an incorrect item with my order, what do I do?

Please call Customer Service at 1-800-230-3877 and let the representative know which item was shipped incorrectly. You will receive instructions on how to return the incorrect item, and when you can expect to receive the one you ordered.

I know how to return an item, but I’m missing my packing slip...

If you need to exchange or return an item, and you are missing the original packing slip from your order, please email customerservice@freshfinds.com and request a return form. Customer Service will email you a printable version of the form. Fill out the form, include it in your package, and ship it to:

Fresh Finds LLC
425 Stump Road
North Wales, PA 19454