Welcome to Fresh Finds.com. We are committed to providing unique products at tremendous values for our customers. By clicking through the menu you will find detailed information on our policies, guarantee and answers to many of the questions you may have. Our goal is to help make your shopping experience with Fresh Finds a pleasant one.
Frequently Asked Questions
What Is Fresh Finds Advantage
Fresh Finds Advantage is our subscription-based loyalty program.
When you join Fresh Finds Advantage, you'll enjoy all sorts of savings when you shop, including:
With Fresh Finds Advantage, you can save on gifts, As Seen on TV items, home décor, apparel, pet accessories, and almost anything else you might want or need throughout the year!
How do I cancel Fresh Finds Advantage
To cancel by phone, simply call us ? anytime, day or night ? at 888-799-3871. To cancel online, just log in at FreshFindsAdvantage.com; click on the Support link in the upper right corner; click the Cancel My Membership link; and follow the instructions provided. You can also send your cancellation request to us via email at CustomerService@FreshFindsAdvantage.com or through the "Contact Us" form. Regardless of how you choose to do so, our Customer Service Department will process your cancellation right away.
How do I open an account with Fresh Finds?
You can easily create an account online using your valid email address as your User ID and creating a password.
How do I request a catalog?
To join our mailing list, simply click Request a FREE Catalog and complete the form. In most cases, you will receive our most recent catalog within the next 2 weeks. You can also request a catalog by speaking to one of our agents by calling (800) 230-3877. But no need to wait - you can shop online NOW for all of the great deals printed in our catalogs plus hundreds of online only deals!
What forms of payment are accepted to place an order?
Fresh Finds accepts Visa, MasterCard, American Express and Discover credit cards as well as PAYPAL.
Check or Money Order
If you prefer to pay by Check or Money Order, please mail your order with payment to the address below.
Fresh Finds100 Nixon LanePO Box 7832Edison NJ 08818-7832
What will my shipping costs be?
Shipping charges are based on the dollar amount of your purchase. There's just one shipping cost per order, no matter how many boxes we ship. Items that require an additional delivery charge due to their size and weight are advertised with an AD icon and additional charges are noted. Estimated sales tax and shipping will be calculated during the checkout process. These charges will be billed at the time your item is shipped to you.
* Please check item pages for additional delivery charges
Can I send the order as a gift?
Yes, an order can be sent to a gift address. During the checkout process, you will have the option to enter a personalized gift message (up to 110 characters). The message will be printed on the packing list included with each shipment of the order, and the product prices will not be shown.
How do I check the status of my order?
You may check on the status of your current and previous orders on our Your Account page. You may also check on the status of your order by calling (800) 230-3877, Monday- Friday 7:00 am until 11:00pm CST as well as Sat and Sun 8:00 am until 5:00 pm.
What is your return policy?
In the unlikely event that your order arrives damaged or defective, please call us at (847) 235-8159 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation!
If for any other reason, you are not completely satisfied with all or part of your order, simply contact us at (847) 235-8159 and we will arrange for a convenient, prepaid FedEx return label to be sent to you. Then return the item to us for a replacement, credit or refund on your invoice (shipping charges are not refundable). Monogrammed and personalized items cannot be returned except when due to defect. Remember to keep a copy of your invoice and tracking number for your records, although duplicate documentation can be printed from the Your Account page.
Additional Returns Information:
When using our prepaid FedEx return label, there is no up-front charge, however your return may be subject to a $7.99 per package fee for the pre-paid return label. This amount will be deducted from your return refund or credit, and will be reflected on your original method of payment. Your satisfaction is our concern and items you are not happy with may be returned at any time.
How do I update My Account information?
Once you have logged into Your Account, you have the option to update and change your Sign-in & Subscriptions, Address Book, Stored Payment Methods and Business Account Information. After entering the new information, click the UPDATE button for your changes to be effective.
What do you do with my email address?
Fresh Finds collects your email address as part of your registration with us. We use this address to communicate with you about your account. We do not sell your email address to others.
What kind of information do you collect from me when I visit your web site?
We do not collect any personally identifiable information from those merely visiting our site. We do ask for additional information if you would like to place an order, request an order status or a free catalog, or if you need to communicate with us regarding an account issue.
How do I change the address listed for the account?
You can change your address by clicking on the Your Account page and selecting "Update Address Book." You can also update your address on your account when you place your next order. Please note that these changes must be made prior to submitting your order. Unfortunately, we cannot change "ship to" addresses on orders already placed or in process. If you are having difficulty completing your address change online, please call one of our account support specialists at (800) 230-3877 from 7:00 am to 11:00 pm CST M-F, or Saturday and Sunday 8:00 am to 5:00 pm CST.
How can I change my Address Online?
You can update your account information at any time by logging into Your Account. In Your Account you can make changes to your address and personal contact information, as well as manage your gift addresses and email preferences. You can also update your address during the checkout process on your next order. Please note that changes to your shipping address must be made prior to submitting your order. If you need assistance please contact us at (800) 230-3877 from 7:00 am to 11:00 pm CST M-F, or Saturday and Sunday 8:00 am to 5:00 pm CST, and one of our friendly customer service associates will assist you
Fresh Finds100 Nixon LanePO Box 7832Edison NJ 08818-7832
Do I owe sales tax on my purchase?
Fresh Finds collects sales tax for all states that require sales tax be collected on purchases. Go to https://www.avalara.com/taxrates/en/state-rates.html to check the requirements and rate for your state. While sales tax will be automatically applied during online or phone checkout, if ordering by mail, please include the appropriate sales tax with your payment. Your purchase is subject to sales/use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or other remote means. You are still responsible for tax on your purchase. Most states require purchasers to file a use tax return to report any purchase that was not taxed and pay tax on the purchase.
How do I pay a statement received in the mail?
We accept mailed payments in the form of check or money order. Be sure to include the payment copy of your invoice or statement with your payment, indicating the amount paid per invoice, and write your account number on your check or money order and mail to:Fresh Finds PO Box 1439 Lincolnshire, IL 60069-1439
Please be advised that returned payments may be recovered electronically along with a $30 fee.
When do you charge my credit card?
Your credit card will not be charged until your merchandise has been shipped. However, at the time you place and pay for your order, we pre-authorize for the amount of all in-stock merchandise, plus applicable shipping fees, with your credit or debit card issuer. This may have an effect on your account balance. For more information about credit card authorizations and charges, please contact your credit card issuer at the customer service phone number on the back of your card.
What is my Credit Card Security Code?
The Credit Card Security Code is:
A three-digit security code that is printed on the back of VISA, MasterCard or Discover credit cards in reverse italics in the card's signature panel.
A four-digit security code that is printed on the front of American Express cards above the credit card number.
The code is used to verify that the card is in the user's possession.
Why was my credit card declined?
The bank that issued your credit card was unable to authorize the charge. Please contact your bank directly for specific information.
If you refund my credit card, how long does it take for the credit to appear on my account?
Please allow one billing cycle for the credit to appear on your account.
Why don't I receive your catalog anymore?
We are trying to be a bit greener - if we notice you haven't ordered in a while, we may stop sending you a printed catalog. If you think this was our oversight, we apologize, just order a new book by Request a FREE Catalog
It's past two weeks I still don't have a new catalog, what do I do?
No worries, you can shop all the great values in any of our catalogs online - plus hundreds of other values not found in our printed catalogs. However, if you still want to make sure your book is on its way, please call us at (800) 230-3877 and our friendly customer care agents will be happy to help you.
When does a catalog expire?
Our catalogs do not expire until the products offered sell out. All of our available products are on our website today, and if an item you wish to order is not currently online, we have thousands of different items that may interest you. From time to time, popular items that have sold out may be offered again in the future.
What is Express Checkout?
Express Checkout is a fast, easy and secure way for customers to complete their purchases from Fresh Finds. By saving a default shipping address and credit card to Your Account, the checkout experience becomes just a couple of clicks each time you shop!
Who can use Express Checkout?
Anyone can use Express Checkout by meeting the following criteria:
A Fresh Finds account; If you don't have one, you can create one here
a saved credit card in Your Account
a saved default shipping address in Your Account
How do I activate Express Checkout?
Sign in to Your Account
Open the Express Checkout drop down
Verify that your account has a saved shipping address and credit card
Express Checkout will be activated on all future purchases.
How do I save my credit card and shipping information for Express checkout?
While placing an order:
When placing a first time order, the shipping address used will automatically become the default shipping address for the account.
You can save the credit card used on any purchase by clicking "Save this payment method" under Step 2: Payment Method during the checkout process.
In Your Account:
Credit Card: Sign in to Your Account and choose Add Card under Manage Stored Payment Methods. Add your credit card information and click Save.
Shipping Address: Sign in to Your Account and Add Address under Update Address Book. Add your shipping address and click Save.
How do I change my credit card information for Express checkout?
Sign in to Your Account and choose the card being changed under "Manage Stored Payment Methods". Add the new credit card information and check the box "Make this my default credit card".
You can also change your default credit card stored for Express Checkout during the checkout process by choosing the Edit button under Payment Method, entering your new credit card information and choosing "Make this Credit Card default".
How do I de-activate Express Checkout?
Sign in to Your Account. Open the Express Checkout drop down and click Deactivate. Express Checkout will be deactivated on all future purchases.
Can I order items not pictured on the web site?
While all of our current products are available on our website, you may use the Quick Order Form form to order items you're not able to find on the web. If they are still in stock they will be shipped to you. If they are no longer available, our messaging will tell you the item is "no longer available" or "out of stock".
Can I send an order as a gift?
Yes, an order can be sent to a gift address. During the checkout process, you have the option to enter a personalized gift message (up to 110 characters). The message will be printed on the packing list included with each shipment of the order, and the product prices will not be shown.
Does Fresh Finds share information it collects from me with outside parties?
The information you provided on the website is used to fulfill a product order, a catalog request or research a customer inquiry. The information that you provide is stored in-house separate from the Internet.
We do occasionally share name and address information with other catalog companies that offer similar products. We will not share any personal financial information. If you are on our catalog mailing list, or order from one of our catalogs, and would prefer not to have your name shared with other catalog companies, please email at MarketingDepartment@freshfinds.com and ask that your name not be shared.
From time to time, we may modify or amend this privacy and security policy in order to comply with new laws or regulations or to reflect future changes in our business practices. All such modifications and amendments to the privacy and security policy shall be posted here in the Customer Service section of www.freshfinds.com. The current policy has been in effect since April 2015.
How do you use information about my company?
Once you provide your company information and make a purchase from us, your company becomes a part of our customer file. As a valued Fresh Finds customer, we will add you to our mailing list to receive future catalogs and offers.
How do I remove my company name from the Fresh Finds mailing lists?
If, at any time, you wish to be removed from our mailing list, you can reach us by calling us at (800) 230-3877 from 7:00 am to 11:00 pm CST M-F, or Saturday and Sunday 8:00am to 5:00 pm CST, and one of our friendly customer service associates will assist you.
Can you tell me whether or not an item is in stock?
The status of all of our items are available when you order through our website and on our Quick Order Form. The stock status will be shown next to the item number of each product. And while most of our items are in stock, in cases where products have extremely high demand, we may be awaiting additional stock to fulfill customer orders. In these cases, we strive to provide an accurate date range within which we expect to receive our stock from our manufacturer.
By placing your order now, we'll put you on our priority list to receive your selection shortly after stock arrives to our warehouse. Be assured that your credit card will not be charged until we ship your item.
If you are unable to find a specific item you are looking for, and also don't find a suitable replacement, please call our contact center at:
(800) 230-3877 from 7:00 am to 11:00 pm CST M-F, or Saturday and Sunday 8:00 am to 5:00 pm CST, and one of our friendly customer service associates will assist you.
The product I'd like to purchase says you have Limited Quantities Available. What does this mean?
While items with the "Limited Quantities" message are likely in stock, some items are in such high demand that our inventory may be exhausted faster than our product availability information can be updated. Therefore, it's recommended you place your order quickly while our supplies last to ensure receipt of your selection.
Are your products tested for safety?
We strive to thoroughly test our products, both imported and domestic, for both safety and quality. It is our goal to exceed industry standards.
How can I tell if a product is age appropriate for my child?
We typically advertise the recommended age range for our toys on our print and online product ads, and Fresh Finds complies with all state and federal regulations for safety standards. Many of our product pages contain safety warnings for young children. Please refer to these warnings when purchasing a toy or product for your child.
How do I submit a Product Review?
To write and submit a product review on products you have already received, follow these simple steps:
You will receive an email within 2 business days indicating when your review will be posted to our site, or if additional information or modifications might be needed.
What are the guidelines for writing a Product Review?
When writing a review, other customers will find it most helpful if you stay focused on the specific reasons you like or dislike the product you've purchased. Make sure you keep it easy-to-read and concise, preferably 75-300 words (there is a 50 character minimum).
In addition, your review will not be published if it contains profanity or other offensive language, mentions competitors or the specific price you paid for the product, or personally identifiable information (such as your full name, phone number, etc.)
Your feedback is important to us, and writing a product review is a great way to let us know what products you like or dislike, and why. However, to provide feedback regarding service, shipping, or other non-product information, please Contact Us rather than submitting them through product ratings and reviews.
Can my review be blocked or removed?
Yes, while Fresh Finds does value both positive and negative customer feedback regarding our products and services, and is committed to posting product reviews in order to help our customers make educated buying decisions, we do reserve the right block or remove a product review for any reason. To help ensure we are able to post your review, please make your review does not include any of the following:
My product has a Proposition 65 warning. What does this mean?
Fresh Finds takes product safety seriously, and we are committed to ensuring our products are safe for their intended use and comply with applicable laws and regulations. We understand your concerns, and you can be assured that our products go through rigorous safety testing that meets or exceeds all national safety standards.
Proposition 65, also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was an initiative approved by California voters that addressed growing concerns about exposure to certain chemicals. Fresh Finds complies with California state regulations, and works closely with our vendors to ensure product materials are safe for use. If a product contains any of the over 900 chemicals covered in Proposition 65, or if a vendor does not provide Proposition 65 test results, we issue warnings in our catalogs, on our website, and on product packaging for those products so we may continue to serve our California customers.
If you would like more information regarding Proposition 65 please visit: https://www.p65warnings.ca.gov/
How do I return an item?
No-hassle Returns & Exchanges:
We hope you are pleased with the item(s) you have selected! But if you need to make a Return or Exchange, we're here to serve you? It's as easy as 1-2-3:
If for any reason you are not satisfied with your purchase, please contact us at (847) 235-8159 and we will arrange for a convenient, prepaid FedEx return label to be sent to you.
Fill out the Returns and Replacement form, and pack it with the items you'd like to return or exchange in a shipping box.
Print and Ship!
Simply print your pre-paid label, attach it to your shipping box, and drop it at the nearest FedEx facility! To ensure delivery, please don't forget to remove any old shipping labels or barcodes from your box before sending.
When using our prepaid FedEx return label, your return may be subject to a $7.99 per package fee for the pre-paid return label. This amount will be deducted from your return refund or credit, and will be reflected on your original method of payment. Your satisfaction is our concern and items you are not happy with may be returned at any time. In the unlikely event that your order arrives damaged or defective, please call us at (847) 235-8159 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation!
Should you choose to make arrangements with your own shipping carrier, please use the return shipping address below. Please note return shipping expenses are not refundable. Personalized items may not be returned unless delivered damaged or defective.
If you like your product but would care to do an even exchange for a different size, color or style we currently have in stock, your replacement order will not be charged a new outbound shipping fee.
For gift orders, can the person to whom I am shipping return an item?
Yes, a copy of the packing list will need to be included with the items being returned. A credit to your original form of payment will be made after we receive the return. If the gift recipient elects to receive an exchange or replacement, you will not see a financial adjustment to your method of payment.
Does Fresh FindsLTD offer secure online ordering?
Yes, we do. All customer and order information is securely stored behind a firewall and protected from unauthorized access. Your online session is encrypted using SSL with a certificate provided by Verisign. Therefore, none of your personal information, including credit card number, name and address, can be read as the information travels over the internet. Your credit card number is protected by our encryption methods as soon as we capture it and before it is stored in our database to protect it from potential theft. Fresh Finds does not store your CVV2 credit card security code anywhere on its system.
What are cookies and how do you use them?
"Cookies" are files that are stored on your device's hard drive by your web browser and are used to improve your online experience. Cookies help us identify account holders and optimize their shopping experience by allowing functions such as online shopping carts. Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies.
However, if you choose not to accept cookies, we may not be able to provide you with as good of an experience as one that is specifically tailored to your needs by utilizing the cookie.
We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here. We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.
How can I change my Password or Username?
If you know your existing password, you may reset it by logging in to Your Account and going to the sign-in and subscriptions section. If you don't remember your existing password, use the Forgot Password form found on the sign-in page.
What happens if I don't log out of freshfinds.com?
A customer has the option to enable "remember me" when signing in. If this is enabled the customer will be logged in next time they return to the site. If not enabled, the customer will be logged out when they close the browser (however the cart will remain intact). The customer can log out at any time by clicking logout on the Your Account page.
What steps can I take to ensure the security of my account information?
Don't share your User ID or Password. We will never request your user ID or password via email or phone.
Change your password periodically
Log out of Fresh Finds.com before visiting another site
Close your web browser after each Internet session
Be informed about fraudulent internet and phone practices:
Phishing is a technique of fraudulently obtaining private information. Typically, the phisher sends an e-mail that appears to come from a legitimate business requesting verification of information and warning of some consequence if it is not provided. The email usually contains a link to a fraudulent web page that seems legitimate or has a form requesting everything from a home address to an ATM card's PIN.
Pretexting is a practice in which someone assumes the guise of another person in order to establish trust and extract private information, typically over the phone or through online communication. The scammer not only pretends to be someone they're not, but also creates a credible "pretext" for why such information is needed.
Forward suspicious emails to email@example.com. Contact our Customer Service Department to report suspicious phone inquiries.
When will my order ship?
In-stock merchandise typically leaves our warehouse within 3 to 5 business days from the time we process your completed order. We're sorry, but due to COVID-19 impacts, shipping may be delayed.
How will the merchandise be shipped to me?
Our distribution center determines the best parcel carrier for your package's delivery. The parcel carrier is based on the location, size and number of packages going to a specific area and could be delivered by UPS, U.S. Postal Service, etc. Customer requests for express shipping cannot be met by our company at this time.
Will shipping charges be applied to the total order or to each carton?
There's just one shipping cost per order, no matter how many boxes we ship. To ensure total shipping charges are billed exactly as quoted on our shipping chart, each item in your order is assigned a prorated portion of the order's total shipping charge, which is billed at the time that item is shipped. Additional delivery charges for oversized items, as indicated on product ads, will also be billed at the time of shipment.
How are shipping charges calculated?
Shipping charges are based on the dollar amount of your purchase. Each item in your order is assigned a prorated portion of the order's total shipping charge to ensure total charges do not exceed what was quoted. Items that require an additional delivery charge, due to their size and weight, are advertised with an icon and additional charges are noted. These charges will be billed at the time your item is shipped to you.
Can I request a specific shipper?
Our parcel distribution center determines the best parcel carrier for your package's delivery and cannot accommodate special requests. The parcel carrier is based on the location, size and number of packages going to a specific area and can be delivered by the U.S. Postal Service, FedEx, UPS, etc.
Can you ship my package(s) on the dates I request?
No, that option is not available at this time.
Where can orders be shipped?
Orders can only be shipped to the contiguous 48 states and APO/FPO destinations. If you live in Alaska, Hawaii, Puerto Rico or another part of the world, we are unable to ship to you at this time.
*APO/FPO restrictions apply on a few pieces of merchandise. Fresh Finds will contact you if we are unable to deliver a portion of your order to the APO/FPO address you supply.
Sometimes I receive my order in multiple shipments. Why is this?
It is our policy to do all we can to pack your order in a single shipment. Our ability to ship an order all together depends upon the availability, size, weight, and compatibility of the items ordered. If an item is out-of-stock, it will be sent when it becomes available. You will not incur any additional charges if your items ship in separate boxes.
Why is this item not permitted to ship to a particular state?
What happened to "My Favorites"?
With our most recent site upgrade, we focused our energy and resources on improving the mobile experience for the things that are most critical to our customers: order status, "your account", shopping cart, and checkout. However, because our product line is constantly changing, with our hottest items selling fast and new merchandise being added every week, we found that the majority of our customers were not using or benefiting from "My Favorites," and therefore did not include it in our upgrade.
While we encourage our customers to order our exciting values while supplies last, we do realize there may be items you'd like to save for later consideration. There are many great ways you can do this:
What is a Product Note?
This is a great way to keep track of what you ordered and why. Use this handy feature to notate your gift list, or when placing a large group order, note who ordered what, who has paid, and more. Whether shopping our website or using Quick Order Form, you may enter notes that will stay with your items in the shopping cart, order status and order confirmation.
How do I use my Address Book?
The Address Book is a great way to store your most frequently used addresses. It stores up to 10 shipping/gift addresses and up to 10 billing addresses. To locate your Address Book to add or change addresses, Log in to Your Account and click on the Address Book link. You may also edit or add addresses to your address book during checkout.
You can update your account information at any time by logging into Your Account. In Your Account you can make changes to your address and personal contact information, as well as manage your gift addresses and email preferences. You can also update your address during the checkout process on your next order. Please note that changes to your shipping address must be made prior to submitting your order. If you need assistance please contact us at (800) 230-3877 from 7:00 am to 11:00 pm CST M-F, or Saturday and Sunday 8:00 am to 5:00 pm CST, and one of our friendly customer service associates will assist you.
Why is my shopping cart empty? Why can't I add items to my Shopping Cart?
What are cookies?
Cookies are small bits of information that are sent from the Web server and kept on your browser. They are used by the Web server so it can remember who you are as you browse from page to page of our web site. The content of the cookie we send to your PC is simply a single number that helps us remember your order information and the contents of your shopping bag.
How do I set my browser to accept cookies?
Each web browser may provide different methods for their cookie settings. Below is an example of how Internet Explorer 9.0 can be configured, but if this does not work for you, please seek help from your browser assistance tool.
To configure your browser:
For Microsoft Internet Explorer browser (version 6 and above)
Mozilla Firefox 2.0 and above
Our Contact Information
Can't find the information you're looking for? Contact us via e-mail to receive quick and accurate responses to your questions.
Customer Service and Phone Orders
Our customer service representatives are ready to assist you Mon.-Fri., 7:00 a.m. - 11:00 p.m. and Sat.-Sun., 8:00 a.m. - 5:00 p.m. Central Time to place your order or handle any customer care issue you have.
P.O. Box 1492
Lincolnshire, IL 60069-1492
We will make every attempt to respond to your email within 1 day, excluding weekends and holidays. Thank you for your patience.