Customer Service
Welcome to Fresh Finds.com. We are committed to providing unique products at tremendous values for our customers. By clicking through the menu you will find detailed information on our policies, guarantee and answers to many of the questions you may have. Our goal is to help make your shopping experience with Fresh Finds a pleasant one.
Frequently Asked Questions
Catalogs
Express Checkout
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A Fresh Finds account; If you don't have one, you can create one here -
a saved credit card in Your Account -
a saved default shipping address in Your Account
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Sign in to Your Account -
Open the Express Checkout drop down -
Verify that your account has a saved shipping address and credit card -
Click Activate
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When placing a first time order, the shipping address used will automatically become the default shipping address for the account. -
You can save the credit card used on any purchase by clicking "Save this payment method" under Step 2: Payment Method during the checkout process.
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Credit Card: Sign in to Your Account and choose Add Card under Manage Stored Payment Methods. Add your credit card information and click Save. -
Shipping Address: Sign in to Your Account and Add Address under Update Address Book. Add your shipping address and click Save.
Ordering
Privacy Policy
Product
Find the product you want to review on freshfinds.com. From the product page, click "write a review". Complete the required fields, making sure that your responses are specific to the product itself, and free of profanity or offensive language, personally identifiable information (such as full names or phone numbers), references to competitors, or comments about service. When finished, click "post review."
Profanity, obscenities, inappropriate comments or other language that might be deemed offensive. Comments regarding our competitors or competitive products, offers, or websites. Any form of "spam", including political campaigning, commercial solicitation, chain letters, mass mailings, etc. Time-sensitive material, such as current product price, sales or promotional offers, product availability, etc. Full names, phone numbers, email addresses, physical addresses, URLs or other forms of personally identifiable information. Solicitations for additional reviews. More than 1 review per item.
Returns
Returns Department Fresh Finds 1000 Bilter Rd Aurora, IL 60502-4766
Security
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Don't share your User ID or Password. We will never request your user ID or password via email or phone. -
Change your password periodically -
Log out of Fresh Finds.com before visiting another site -
Close your web browser after each Internet session -
Be informed about fraudulent internet and phone practices: -
Phishing is a technique of fraudulently obtaining private information. Typically, the phisher sends an e-mail that appears to come from a legitimate business requesting verification of information and warning of some consequence if it is not provided. The email usually contains a link to a fraudulent web page that seems legitimate or has a form requesting everything from a home address to an ATM card's PIN. -
Pretexting is a practice in which someone assumes the guise of another person in order to establish trust and extract private information, typically over the phone or through online communication. The scammer not only pretends to be someone they're not, but also creates a credible "pretext" for why such information is needed. -
Forward suspicious emails to security@freshfinds.com. Contact our Customer Service Department to report suspicious phone inquiries.
Shipping
Website Features & Functionality
Add the items to your shopping cart to make buying later easy! For your convenience, items that remain in stock will be saved in your shopping cart for 30 days. Post your favorite items to your Facebook page for easy reference, as well as to get feedback from your friends to help guide your purchase decision. Create a Pinterest board where you can collect and review all of the items you're considering. Use the "bookmarks" or "favorites" menu within your browser to save the web address/link for that product (For suggestions on how to do this on your specific browser or device, click here.)
Open Internet Explorer Go to Tools (menu) > Internet Options On the Internet Options window, in the Privacy section, restore the default settings by selecting the Default button and click OK to apply and close the window. If the Default button is disabled, then the default settings are already in use.

Click Tools, then click Internet Options Click on the 'Security' tab at the top Click the Custom Level buttonScroll to the Scripting section Check Enable under Active scripting, Allow paste operations via script, and Scripting of Java applets Click the OK button. Click the 'Back' button on your browser to return to the previous page Note: If this does not work for your version of Explorer, simply changing your security settings to 'Medium' will usually work.
Select "Options" from the Tools menu. Click on the "Content" icon. Check the box corresponding to "Enable JavaScript". Click "OK" to save changes. Apple Safari 3.0 and above Select "Options" from the Tools menu. Click on the "Security" icon. Check "Enable JavaScript" under "Web content". Close window to save changes. Opera 9.0 and above Select "Preferences" from the Edit menu. Click on the "Advanced" tab. Select "Content" from left bar. Check "Enable JavaScript". Click "OK" to save changes. Please consult your browser's help section for further information concerning these settings.
Find the product you want to review on Fresh Finds. From the product page, click "write a review". Complete the required fields, making sure that your responses are specific to the product itself, and free of profanity or offensive language, personally identifiable information (such as full names or phone numbers), references to competitors, or comments about service. When finished, click "post review."
Profanity, obscenities, inappropriate comments or other language that might be deemed offensive. Comments regarding our competitors or competitive products, offers, or websites. Any form of "spam", including political campaigning, commercial solicitation, chain letters, mass mailings, etc. Time-sensitive material, such as current product price, sales or promotional offers, product availability, etc. Full names, phone numbers, email addresses, physical addresses, URLs or other forms of personally identifiable information. Solicitations for additional reviews. More than 1 review per item.
Our Contact Information
Can't find the information you're looking for? Contact us via e-mail to receive quick and accurate responses to your questions.
Ask a Question
Phone Orders:
(800) 860-6022
We're open 24/7! Order online or over the phone anytime, day or night.
Customer Service:
(800)-230-3877
Our customer service representatives are ready to assist you Mon - Fri, 7:00 a.m. - 11:00 p.m. and Sat - Sun, 8:00 a.m. - 6:00 p.m. Central Time to handle any customer care issue you have.
Fresh Finds®
P.O. Box 1492
Lincolnshire, IL 60069-1492
If you are having trouble accessing any part of this website, please call our Website Accessibility Line at 833-318-6294 or email us at accessibility@freshfinds.com for assistance.